FAQs.

We refer to staff as our partners in support provision and it is our priority to ensure that they are trained to a high standard.

At a minimum, all of our support partners are required to have a vocational qualification such as a Certificate III in Individual Support or a Certificate IV in Disability or equivalent, an NDIS Workers Screening Check and a Working with Vulnerable People check.

Additionally, we have developed industry leading training packages covering a variety of dementia-specific care topics, including managing changing behaviours, person-centred support and insights into cognitive impairment.

Young onset dementia refers to any form of dementia diagnosed in individuals under the age of 65. It can affect memory, thinking, language, behaviour, and the ability to perform everyday activities – often while people are still working, raising families, or managing mortgages.

We are Australia’s only dedicated specialist service for young onset dementia. Our services are tailored to the unique needs of people under 65, with specialist staff, purpose-built environments, and care models designed for the cognitive, emotional, and physical needs of younger people living with dementia.

We provide 24/7 access to specialist support, individualised care coordination, behavioural guidance, carer education, peer networks, and transition support to reduce stress and build confidence.

We offer specialist homes (typically for 2 to 3 people) with 24/7 professional, dementia trained staff. Environments are tailored to support spatial, sensory, and safety needs, including for those who require robust settings and behaviour support.

Yes. We offer in-home and community based support, behavioural care, care coordination, and transition planning that fits with a participant’s lifestyle and family routines.

As Western Australia’s leading provider of care for younger onset dementia, we have developed a profound understanding of what’s required to support individuals living with this complex condition. Our approach goes beyond standard care practices. We’ve created specialised environments and support systems that work within WA’s healthcare framework and community structure. Our team members undergo comprehensive training in dementia care to ensure they understand not just the clinical aspects, but also the practical and moral considerations of supporting someone with cognitive impairment.

Most of our services are delivered through NDIS funding, or a combination of government and private funding. We also help families navigate NDIS plans and can assist with support coordination.

That’s completely normal. Our team will guide you through the options and help assess what’s most appropriate – whether that’s in-home support, accommodation, or emotional and behavioural assistance.

Yes. Our dementia consultants are experienced in early intervention, de-escalation, and crisis support. We develop tailored support plans and work closely with families to offer practical tools and support.

Call us on 1300 865 282 or email hello@tdfwa.org.au. You don’t need a referral. We’re here to support you from the first conversation.

A Support Coordinator helps you implement your NDIS plan, monitor progress, and work towards your goals. They connect you with service providers, coordinate appointments, liaise on your behalf, and assist with reviews and plan updates. They also advocate for your needs and help build your confidence to manage supports independently.

Support Coordination is typically funded for participants who:
– Have complex support needs
– Have limited informal supports (e.g., family or friends)
– Are new to the NDIS
– Have experienced major life changes (e.g., hospital discharge)
– Need help to build capacity and confidence
– Are transitioning from other systems (e.g., justice or mental health)
– Have cognitive or psychosocial disability
– Have been identified by the NDIA as needing additional help

Yes. We have an experienced Specialist Support Coordinator who helps people get the most out of their NDIS funds. He has a strong network of reliable allied health professionals and service providers to ensure participants receive the best possible care.

Yes. You can engage our Support Coordinator independently, even if you are not using our other support services.

Support Connection: Basic help to connect with supports.
Support Coordination: More detailed help to manage and implement your plan.
Specialist Support Coordination: For more complex needs, including crisis planning.

Support Coordinators help manage your services and supports. Plan Managers help manage the financial side of your NDIS plan, such as processing invoices and tracking budgets.

No. Staff can only administer medications that have been prescribed and packed in the Webster pack by a pharmacy.

They must not administer it. The Team Leader or Manager will arrange with the pharmacy or GP for the medication to be correctly re-packed and documented.

All medications must have a current Medication Support Plan, medication profile, and signing sheet provided by TDFWA.

Yes. We provide flexible in-home and community based support to help maintain independence while living at home.

It helps reduce isolation, encourages meaningful engagement, and allows continued connection with local community and social activities.

Community support allows families to ease into care. It can reduce stress and offer much needed respite while helping your loved one adjust gradually to receiving help.

We act quickly to maintain your support and staffing ratio. This may involve temporary changes or new housemates, and you’ll always be consulted.

Options include adjusted supports, short or long term new housemates, or exploring other accommodation options – all developed in consultation with you.

Absolutely. Your agreement is required before any change. We’ll work with you, your family, and support network to ensure your preferences are respected.

We manage funding carefully to avoid disruption. Our goal is to preserve your current services while working within NDIS guidelines.

If an overdose is suspected, call 000 immediately. For non-critical issues, contact the pharmacy that dispensed the medication for advice.

It helps reduce isolation, encourages meaningful engagement, and allows continued connection with local community and social activities.

Call an ambulance if you suspect broken bones. For head bumps or visible injuries, seek medical advice promptly – via GP, pharmacy, or emergency department.

We must follow a duty of care. Call 000 immediately. We will also notify the guardian at the earliest available time.

We will escalate to the guardian, GP or nurse. Confusion may be a sign of stroke, dehydration, or infection. When considered an emergency we will call 000.