Your Journey With Us

Step 1: First Contact (Within 24 Hours)
What Happens:

• Our specialist team calls you within 24 hours
• We listen to your situation and immediate needs
• Initial assessment and answer your questions about services and NDIS

Duration: 30-45 minutes
Outcome: Clear understanding of next steps and immediate support options

Step 2: Comprehensive Assessment (Within 1 Week)
What Happens:

• Detailed assessment of your needs, goals, and circumstances
• Review of existing reports or NDIS plans
• Development of personalised support recommendations

What You’ll Need:

• Medical reports and diagnosis information
• Current NDIS plan (if you have one)
• Information about your living situation and family dynamics

Duration: 1-2 hours (phone, video call, or in person)
Outcome: Personalised support plan recommendations

Step 3: Service Setup (1-2 Weeks)
If you have NDIS funding:

• Service agreements and introduction to your support team
• Scheduling of regular supports and emergency protocols

If you need NDIS support:

• Assistance with NDIS application and gathering evidence
• Connection to free community programmes while you wait

Outcome: Clear service schedule and support team in place

Step 4: Ongoing Support and Review

• Specialist staff providing agreed services
• Regular communication and coordination with healthcare providers
• Monthly progress reviews and plan adjustments
• 24/7 access to management team